The Silverlake Group, is a global software organization with an impeccable track record of multi winning awards and unparalleled expertise in delivering high end quality and state-of-the-art solutions serving the needs of the Banking & Finance, Airline, Utilities and Retail industries across the world. Since its inception in 1989, Silverlake Group has grown tremendously to a staff force of more than 1000 people. Our software and services are marketed across Asia (Thailand, Brunei, Singapore, Vietnam, Indonesia, China, Japan, Philippines and Sri Lanka), USA and Europe. As we are expanding our development team, we encourage fresh and experienced graduates with a degree in Computer Science or its equivalent to write in for the following position:
The Job
To undertake software development projects within the Silverlake Group including locations in our overseas offices.
Responsibilities:
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Participate in the complete software development life cycle.
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Develop accurate and efficient computer programs according to specifications
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Assist in design of systems and analysis of program specifications
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Prepare test data, test scripts and test coded programs thoroughly to validate completeness and accuracy
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Prepare development documentation (Functional, Program, User Specifications)
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Maintain current knowledge of standard programming languages, coding methods, operational requirements
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Assist in installation and deployment of system
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Provide technical support
Requirements:
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Bachelor's Degree/Diploma in Computer Science or its equivalent.
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Good knowledge of programming fundamentals.
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Proficient in any of the programming language / technology: RPG, Java, Visual Basic, .NET, ASP.net, C/C++.
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Knowledge of the following language / technology such as: MsSQL, Oracle, Hibernate, Web Services, EJB 3.0, Cryptography is an added advantage.
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Good written & spoken communication and interpersonal skills.
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Able to work independently and in a team with self initiative and positive attitude.
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Meticulous, discreet, professional attitude and willing to work extra hours.
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Must be analytical and a problem-solver.
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Willing to travel and be based overseas.
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Fresh graduates are encouraged to apply.
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Training will be provided.
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Applicants should be Malaysian citizens.
Responsibilities:
- Assist in defining and documenting user requirement and functional documents for banking and business operations and processes.
- Assist in preparing test plans, test cases and test scripts for testing of application and system solutions.
- Assist in conduction user and system tests and document the test results.
- Assist in supporting users on testing the application and system solutions.
- Assist in setting user and system parameters.
- On-site standby and users support for customers' implementation.
- Assist in conducting training on banking operations and any other system training.
- Other related tasks as required.
Requirements:
- Bachelor's Degree in relevant field.
- Both Experienced and Fresh Graduates are encouraged to apply.
- Good analytical skills.
- Good written & spoken communication and interpersonal skills.
- Able to work independently and in a team with self initiative and positive attitude.
- Willing to travel and be based overseas.
Responsibilities:
- Identifying, documenting and analyzing requirements from a business perspective.
- Require to work with users and technical designers to ensure proper translation of business requirement.
Requirements:
- Bachelor's Degree/Diploma in Finance or MIS,
- Good analytical and interpersonal skills.
- Good verbal and written communication skills.
- Minimum 3 - 4 years of relevant working experience in bank / financial institution either in treasury operation or trade finance or credit card operation.
- Aptitude for numerical and financial analysis.
- Applicants should be Malaysian citizens.
Responsibilities:
- Answer Call customer calls with professionalism with the appropriate greeting script, acknowledge / confirm receipt of service requests
- Verifies and updates customer information in the Tracking System
- Troubleshoot and diagnose customer problems
- Log all requests, problems and inquiries in the Customer Support Management System (CSMS), describing the problem, assigning appropriate category codes, troubleshooting steps performed and resolution information.
- Assign the proper Severity based on user impact and service level definitions as defined at the account.
- Provide customers with the request status information.
- Call/e-mail to follow up with the customer to confirm satisfaction for closure of request.
Requirements:
- Preferably 2 years experience in Customer Service especially in bank or software vendors company
- Must be a Degree holder
- Computer literate
- Good written / communication skills in English
- Applicants must be a Malaysian
Responsibilities:
- Handling inbound services – card holder enquiries, request and complaints
- Promoting the credit card by selling the card features and services
- Handling the promoting of the bank delivery channel
- Responsible for anti attrition functions
- Maintaining and updating cardholders information & details
- Performing the card activation and card termination
- Providing information to customers with regards to general and product inquiries as well as understanding customers' needs, identify issues and provide solutions to customers.
Requirements:
- Minimum qualification of SPM/STPM.
- With frontline experience or customer service exposure and good knowledge of credit card product will be an advantage.
- Experienced and fresh graduates are welcome.
- Computer literate with MS Office.
- Good written & spoken communication and interpersonal skills.
- Able to work independently and in a team with self initiative and positive attitude.
- Sound analytical and problem-solving skills.
Requirements:
- Bachelor Degree/ Master in any discipline.
- At least 3 years' experience in a project management capacity
- Sound analytical and problem-solving skills
- Excellent written & spoken communication, interpersonal and project management skills
- Able to work independently and lead the project team
- Strong sense of ownership of assignments and able to relate to end-users' needs
- Willing to travel
Responsibilities:
- Develop, review and maintain security-related policies, standards and procedures
- Review and monitoring of security control logs
- Plan, coordinate and implement information security measures and procedures
- Responsible for overall data centre and system security controls
- Ensure compliance to established policies and procedures
- Plan and conduct information security awareness initiatives
- Establish and review security baselines and controls for various platforms
- Perform periodic IT Risk Assessments
Requirements:
- Degree/Diploma in Computer Science or equivalent
- Preferably Certified Information Systems Security Professional (CISSP)
- Well versed in Information Security Management Systems (ISMS) standards
- At least 5 years working experience in IT related field
- Candidates with system/network/security administration experience would have an added advantage
- Understanding of information security concepts and security tools would be an added advantage
- Work experience on one or more of the following O/S platforms/databases; Windows Server 2000/2003, AS400, Unix (Solaris/Linux), JDE, MSSQL
- Candidates with multi platform experience will have a distinct advantage
- Good spoken and written English and the ability to communicate well at all levels
- Must be a self starter, able to work independently with minimal guidance and supervision
Responsibilities:
- Manage system administration on AS/400, Sun and Microsoft servers.
- Provides Servers documentation, procedures and technical assistances.
- Maintain internal processes for back-up, security, internet usage policy, software and hardware management
Requirements:
- Degree/Higher Diploma in IT or equivalent
- Minimum 3 – 4 years experience in System Administration
- Work experience on one or more of the following O/S platforms / databases; Window Server 2000/2003, AS400, Unix (Solaris / Linux), JDE, MSSQL
- Work experience of LAN, WAN networking
- Candidates with multi platform experience will have a distinct advantage
- Good spoken and written English and the ability to communicate well at all levels
- Ability to work independently with minimum supervision
Responsibilities:
- To handle calls related to credit cards (cardholder)
- Work on 3 shift cycle
- Courteously handle call from cardholders related to credit card queries
- Promptly handle Lost Card, Fraud Card
- Identify Problem related to card
- To respond to calls promptly and accurately within the SLA
- Prompt stop cardholder facility when such request were made
- To frequently check and ensure to diagnose problem related to credit card system or equipment.
- To collectively ensure that performances are aligned towards achieving unit, section, department and group goals.
Requirements:
- Minimum qualification of SPM/STPM.
- With frontline experience or customer service exposure and good knowledge of credit card product will be an advantage.
- Experienced and fresh graduates are welcome.
- Computer literate with MS Office.
- Good written & spoken communication and interpersonal skills.
- Able to work independently and in a team with self initiative and positive attitude.
- Sound analytical and problem-solving skills.
Responsibilities:
- To register all disputes cases in the LOG BOOK
- To verify and update all dispute status in the system
- To compile all documents which is related to the chargeback
- To monitor all chargeback item aging
- To liaise with merchants and relevant departments and ensure cases resolved.
- To update cardholder records and bank
- Filling the Chargeback documents
Requirements:
- Bachelor's Degree in relevant field.
- With experience in Credit Card Operations will be an added advantage.
- Computer literate with MS Office is essential.
- Both Experienced and fresh graduates are welcome.
- Good written & spoken communication and interpersonal skills.
- Able to work independently and in a team with self initiative and positive attitude.
- Sound analytical and problem-solving skills.
- Meticulous, discreet, professional attitude and willing to work extra hours.
We offer a competitive remuneration package commensurate with your qualifications and experience. If you are interested in these positions, please send your application & CV along with a recent passport-sized photograph to us.
Human Resource Department
Silverlake System Sdn Bhd
Level 2A, KPMG Tower,
First Avenue, Bandar Utama,
47800 Petaling Jaya,
Selangor Darul Ehsan
Email: recruit@silverglobe.com
Website: www.silverlakegroup.com
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